We want you to know what you can expect from our practice and how we’ll work with you to provide the best possible care.

The GP Patient Charter – You and Your General Practice explains the standards of service you should receive, how your requests are managed, and the ways we support you in accessing care.

You can read the full charter here: GP Charter: You And Your GP Practice

This charter is designed to help you better understand our services and how we work together with you to meet your health needs.

For more information, please visit the North Central London ICB Feedback Hub: https://feedback.northcentrallondon.icb.nhs.uk

From 1st October 2025 we are keeping our online service open throughout core hours: Monday to Friday, 8:00 am – 6:30 pm. You can use this service for routine requests, non-urgent requests.
These may take 3–5 working days to process. If your query is urgent or a medical emergency,
please call the practice or 111 or 999. For more Information Click Here

For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice

If you don’t have access to online services or are unable to use them, our phone lines are open from 8am – 6.30pm Monday – Friday – When you phone, you will be asked to provide some information about your healthcare need

There are some urgent appointments available through the Enfield Unity Extended Access Services based at Eagle House and Carlton House sites between 6:30pm to 8pm weekdays, 9am- 8pm Saturdays and 8am-8pm on Sundays and bank holidays. To book, rearrange or cancel these appointments when we are closed, please call 0208 370 4910. Lines are open 6.30pm-8pm weekdays and 9-5pm on Saturday. For anything urgent call 111 – call 999 in an emergency.

Medicus Health Partners are fully supportive of providing patients access to their own records, as it can support them to be an active partner in their health.

However, we are keen to do this in a safe and manageable way that protects our most vulnerable patients.

Further to advice received from North Central London Integrated Care Board, Medicus Health partners have decided on an ‘Opt-In’ solution, where each patient can request access to their record, which is then reviewed by the GP practice and screened to filter out any third-party information or other information that could be deemed harmful to the patient.

Patient are encouraged to use the Subject Access Request Form (download link below) to request medical records access. The Site administrators will then coordinate a review of the records and respond to the patient within 28 days.

To find helpful information and guidance for patients waiting for a hospital consultation,
treatment or surgery, please visit www.myplannedcare.nhs.uk

Looking for your NHS number? Use this NHS service to quickly find out your NHS number:
www.nhs.uk/nhs-services/online-services/find-nhs-number